My Generac Experience –
This website documents my firsthand experience with premature rust on a Generac RD03022ADAL generator—and Generac’s failure to honor its commitments. I share photos, also a summarized communication timeline, and also I’ve initiated contact with the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and the Florida Attorney General. 

Our first attempt to resolve the issue May 24, 2025 10:42 AM  

From: mgarrison@autosourceautos.com

Sent: Saturday, May 24, 2025 10:42 AM

To: customersupport@generac.com

Subject: Concern Regarding Premature Rust and Deterioration on Generator RD03022ADAL

Dear Generac Customer Support,

Approximately four years ago, we purchased a Generac RD03022ADAL generator, and overall we have been very satisfied with its performance. It has been professionally serviced at least once a year, and we have experienced only minor issues thus far.

However, both the servicing company and I have become increasingly concerned about the rate of deterioration—specifically the extent of rust and corrosion affecting the unit. We believe that this level of wear is unusual and excessive for a generator of this age that has been properly maintained. Based on current conditions, we are worried the fuel tank and generator components could begin to fail within the next five years, which could also pose a fire hazard or other safety risks.

While this is not a warranty claim, we believe this may be a workmanship or materials issue, potentially related to the manufacturing period during COVID-19, when supply chain and quality control challenges were common. The current condition does not reflect the durability expected from a product at this price point.

We are reaching out not just with a complaint, but with a desire to work constructively with Generac to evaluate this situation and determine any proactive steps that can be taken to address what may become a safety concern.

Attached are photos illustrating the rust and deterioration we are referencing.

Please advise on the appropriate next steps, and whether you can escalate this concern to your product integrity or customer relations teams.

Serial: 3006512332

Our Final attempt  Aug 11, 2025, 1:05 PM (9 days ago)

to aaron.jagdfeld, ronie.jaeger, nancy.tonkin, publicrelations

Dear Mr. Jagdfeld,  

  Four weeks ago, Generac Support acknowledged a serious and premature rust issue affecting our unit, documented in photographs I provided. Ms. @@@@@@@  assured me that a certified partner would contact me to schedule an inspection. Since then, I have made seven documented follow-up attempts—none of which have received a reply. No certified partner or Generac has contacted me with an update.

Generac has already recognized the legitimacy of my concerns and indicated a remediation plan, yet no action has been taken. This lack of follow-through is unacceptable and inconsistent with Generac’s stated commitment to product quality and customer care.

I am requesting immediate clarification on the status of this matter and a concrete resolution plan within five (5) business days from the date of this email. If no response is received, I will have no choice but to pursue alternative formal complaints with the Better Business Bureau, state Attorneys General, and relevant consumer protection agencies, as well as publicizing my experience through other channels.

I look forward to your prompt attention

As of my final documented communication on August 11, 2025, at 1:05 PM, no representative of Generac has made further contact with me. In that correspondence, I expressly advised that absent a timely resolution, I would be compelled to pursue independent remedies. I stated that if no action was taken, I would have no choice but to file formal complaints with the Better Business Bureau (BBB), the Florida Attorney General, and the Federal Trade Commission (FTC), as well as make my experience as a Generac customer publicly available through other appropriate channels.

The fact that Generac has remained silent strongly suggests that the company has chosen to disregard its obligation to resolve this matter directly with its customer. Rather than honoring its warranty commitments and following through on its own stated plan of action, Generac appears more comfortable leaving me, as a consumer, with no option but to escalate the matter through external enforcement and consumer protection avenues.

This outcome raises serious concerns regarding Generac’s commitment to customer service, warranty obligations, and product quality standards. Consumers have the right to expect timely responses, good faith action, and accountability from a company of Generac’s size and market presence. The lack of engagement not only undermines confidence in Generac’s customer support but also raises broader questions about how many other Generac customers may be facing unresolved warranty and product complaints.

For these reasons, I am now proceeding with the independent remedies I outlined, including the filing of formal complaints with consumer protection agencies. Documentation, including photographs, communications, and a detailed timeline, is preserved and available for review.